FAQs

You've got questions? We've got answers! 

My mobile phone was lost/stolen, can I access my money?

Yes, you can still use your card at stores, online and ATMs. You can also access your account from any device with an internet connection by logging into your account. You may wish to lock your card until you can replace the phone. Once you re-install the BrightFi app on a new phone and sign in, you’ll need to re-verify your identity. If you have any trouble, call our virtual branch staff at 1-888-627-5407 for help.