FAQs

You've got questions? We've got answers! 

My mobile phone was lost/stolen, can I access my money?

Yes, you can still use your card at stores, online and ATMs. You can also access your account from any device with an internet connection by logging into your account. You may wish to lock your card until you can replace the phone. Once you re-install the MyBrightFi app on a new phone and sign in, you’ll need to re-verify your identity. If you have any trouble, call our customer support specialists at 1-888-627-5407 for help.

We’ve been hard at work to expand our services and make BrightFi even better for YOUR banking needs. To best serve our customers we are opening new accounts in stages. Once you submit your information we’ll stay in touch and keep you updated on your application status. We can't wait to get to know you!
BrightFi is a financial technology company, not a bank. Banking services provided by Webster Bank, N.A. Member FDIC