FAQs

You've got questions? We've got answers! 

What if I lose my card?

Don’t worry! In the app, put a temporary hold on your card and if you do need to replace it, call our virtual branch staff at 1-888-627-5407. Replacement cards will cost $10 each.

The demand for our new product has been tremendous. To help onboard our new customers we have temporarily paused new applications. We can't wait to welcome you to BrightFi so please check back in the future when we hope to reopen applications.