FAQs

You've got questions? We've got answers! 

What if I forget my username and/or password?

Go to your MyBrightFi app and tap on “Forgot Username/Password?” Enter the last six digits of your Social Security Number or card number, as well as your mobile number. Take a selfie to re-verify your identity and now you can view your username and password and change them if you choose.

We’ve been hard at work to expand our services and make BrightFi even better for YOUR banking needs. To best serve our customers we are opening new accounts in stages. Once you submit your information we’ll stay in touch and keep you updated on your application status. We can't wait to get to know you!