FAQs

You've got questions? We've got answers! 

What if I forget my username and/or password?

Go to your BrightFi app and tap on “Forgot Username/Password?” Enter the last six digits of your Social Security Number or card number, as well as your mobile number. Take a selfie to re-verify your identity and now you can view your username and password and change them if you choose. Remember, your username is your mobile number you used to sign up for the account.