FAQs

You've got questions? We've got answers! 

Can I have my paycheck directly deposited? How fast do I get my money?

Direct deposit is the ideal way to manage your money. Once you’ve signed into your account in the app, go to the main menu (swipe right, or click on the hamburger icon). You’ll see “Account Details” where your account number and routing number will be listed. Click the button that says “Direct Deposit Form”, and we’ll create a form you can either email or print out to give to your employer. If you have any issues, just contact our Customer Support Specialists and we’ll be happy to help. Your entire paycheck will be available immediately on your payday.

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Banking services provided by Webster Bank, N.A., Member FDIC. The BrightFi Mastercard® Debit Card is issued by Webster Bank, N.A. pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.

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Out-of-network ATM withdrawal fees and other fees such as third-party and foreign transaction fees may apply.

We’ve been hard at work to expand our services and make BrightFi even better for YOUR banking needs. To best serve our customers we are opening new accounts in stages. Once you submit your information we’ll stay in touch and keep you updated on your application status. We can't wait to get to know you!
BrightFi is currently pausing new account openings. If you have any questions, please reach out to the MyBrightFi customer support team by calling 1-888-627-5407.