FAQs

You've got questions? We've got answers! 

I’m in the CHEX system. Can I still get an account?

Yes! We know how difficult it is to get a bank account once you’re in the CHEX system. We also know your past shouldn’t define your future. Our industry-leading verification tools mean we don’t have to rely on the CHEX system for the MyBrightFi sign-up process.

Benefits
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Banking services provided by Webster Bank, N.A., Member FDIC. The BrightFi Mastercard® Debit Card is issued by Webster Bank, N.A. pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.

By clicking on some of the links above, you will leave the BrightFi website and be directed to a third-party website. The privacy practices of those third parties may differ from those of BrightFi. Please review the privacy statements of those third party websites, as BrightFi is not responsible for the privacy or security practices of those third parties.

Out-of-network ATM withdrawal fees and other fees such as third-party and foreign transaction fees may apply.

We’ve been hard at work to expand our services and make BrightFi even better for YOUR banking needs. To best serve our customers we are opening new accounts in stages. Once you submit your information we’ll stay in touch and keep you updated on your application status. We can't wait to get to know you!
BrightFi is currently pausing new account openings. If you have any questions, please reach out to the MyBrightFi customer support team by calling 1-888-627-5407.