FAQs

You've got questions? We've got answers! 

How do I cancel my account?

We’re sorry to see you go! But if you want to cancel your subscription and close your account all you need to do is call our customer support specialists at 1-888-627-5407.

They will help you close your account and let you know what will happen next. If you have money remaining in your account, we can mail a check for the amount within 30 days. You will also be reminded to turn off direct deposits into the account, and to cancel all the bills or payments that are automatically withdrawn from your account like Netflix or your utility company. We will then close your account and start missing you!

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Banking services provided by Webster Bank, N.A., Member FDIC. The BrightFi Mastercard® Debit Card is issued by Webster Bank, N.A. pursuant to a license from Mastercard and may be used everywhere Mastercard debit cards are accepted.

By clicking on some of the links above, you will leave the BrightFi website and be directed to a third-party website. The privacy practices of those third parties may differ from those of BrightFi. Please review the privacy statements of those third party websites, as BrightFi is not responsible for the privacy or security practices of those third parties.

Out-of-network ATM withdrawal fees and other fees such as third-party and foreign transaction fees may apply.

We’ve been hard at work to expand our services and make BrightFi even better for YOUR banking needs. To best serve our customers we are opening new accounts in stages. Once you submit your information we’ll stay in touch and keep you updated on your application status. We can't wait to get to know you!
BrightFi is currently pausing new account openings. If you have any questions, please reach out to the MyBrightFi customer support team by calling 1-888-627-5407.