You've got questions?
We've got answers!
Go to your BrightFi app and tap on “Forgot Username/Password?” Enter the last six digits of your Social Security Number or card number, as well as your mobile number. Take a selfie to re-verify your identity and now you can view your username and password and change them if you choose.
Yes! You can use your BrightFi card outside of the U.S. Please note that almost all international ATMs charge fees as well as a currency conversion. Your account records will reflect the full U.S. dollar equivalent of your foreign transaction or ATM withdrawal.
Yes, there are a few limits to keep in mind. Federal regulations require transaction limits to protect you against fraud. Here is the full list of our limits:
Don’t worry! In the app, put a temporary hold on your card and if you do need to replace it, call our virtual branch staff at 1-888-627-5407. Replacement cards will cost $10 each.
Yes, you can still use your card at stores, online and ATMs. You can also access your account from any device with an internet connection by logging into your account. You may wish to lock your card until you can replace the phone. Once you re-install the BrightFi app on a new phone and sign in, you’ll need to re-verify your identity. If you have any trouble, call our customer support specialists at 1-888-627-5407 for help.
We’re sorry to see you go! But if you want to cancel your subscription and close your account all you need to do is call our customer support specialists at 1-888-627-5407.
They will help you close your account and let you know what will happen next. If you have money remaining in your account, we can mail a check for the amount within 30 days. You will also be reminded to turn off direct deposits into the account, and to cancel all the bills or payments that are automatically withdrawn from your account like Netflix or your utility company. We will then close your account and start missing you!