Account Help

Can I use BrightFi outside of the U.S.?

Yes! You can use your BrightFi card outside of the U.S. Please note that almost all international ATMs charge fees as well as a currency conversion. Your account records will reflect the U.S. dollar equivalent of your foreign ATM withdrawal.

How do I cancel my account?

We’re sorry to see you go! But if you want to cancel your subscription and close your account all you need to do is call our Virtual Branch staff at 1-888-627-5407.

They will help you close your account and let you know what will happen next. If you have money remaining in your account, we can mail a check for the amount within 30 days. You will also be reminded to turn off direct deposits into the account, and to cancel all the bills or payments that are automatically withdrawn from your account like Netflix or your utility company. We will then close your account and start missing you!

Is there a limit on how much money I can deposit, withdraw and send? TODO: table

Yes, there are a few limits to keep in mind. Federal regulations require transaction limits to protect you against fraud. Here is the full list of our limits:

My mobile phone was lost/stolen, can I access my money?

Yes, you can still use your card at stores, online and ATMs. You can also access your account from any device with an internet connection by logging into your account. You may wish to lock your card until you can replace the phone. Once you re-install the BrightFi app on a new phone and sign in, you’ll need to re-verify your identity. If you have any trouble, call our virtual branch staff at 1-888-627-5407 for help.

What if I forget my username and/or password?

Go to your BrightFi app and tap on “Forgot Username/Password?” Enter the last six digits of your Social Security Number or card number, as well as your mobile number. Take a selfie to re-verify your identity and now you can view your username and password and change them if you choose. Remember, your username is your mobile number you used to sign up for the account.

What if I lose my card?

Don’t worry! In the app, put a temporary hold on your card and if you do need to replace it, call our virtual branch staff at 1-888-627-5407. Your first replacement card is included in your subscription. After that, they will cost $10 each.

FAQs

Account Help